Frequently Asked Questions

Ticket Terms and Conditions

The purchase of this ticket by the passenger named herein shall be deemed to be an unconditional acceptance of the following conditions:

01. Non-Transferability

This ticket is non-transferable and shall be used solely by the passenger named herein. As such, passenger is required to present a valid ID.

02. Validity

This ticket is valid only for the voyage indicated herein and shall be deemed automatically cancelled if not used on the said voyage. If the passenger was, for any reason, unable to travel on the specified voyage, the ticket may still be refunded or revalidated (rescheduled) within sixty (60) days from the voyage departure date, subject to surcharges.

03. Passenger Check-in

Passenger must be at the passenger terminal for check-in at least two (2) hours before departure time. Trans-Asia Shipping Lines, Inc. reserves the right to cancel the ticket and accommodation of any passenger who fails to check-in thirty (30) minutes before scheduled departure and to issue the same accommodation to another passenger.

Passengers must present valid identification at the check-in counter for verification. The following are acceptable forms of identification:

• Starsy Privilege Card
• Brgy. Certificate with photo
• Diplomat ID
• Driver's license
• DSWD ID
• Firearms License
• NBI Clearance
• OFW ID
• OSCA / Senior Citizen’s Card
• OWWA ID
• Pag-ibig Loyalty Card
• Police Clearance
• Philippine Passport
• Postal ID
• PRC ID
• School Validated ID
• Seaman’s Book
• Student Alumni ID
• SSS / GSIS / Unified government ID
• TIN / PhilHealth Card
• Voter's ID
• And other government IDs

Gender and age information are required by Philippine Maritime Law. Students, Senior Citizens, Disabled, Starsy members and other discounted tickets are required to present applicable ID. Discount will be forfeited if proper identification is not presented upon check-in.

04. Compliance of Rules and Regulations

The passenger undertakes to faithfully comply with the rules and regulations of the vessel particularly those involving the maintenance of peace and order, safety, and sanitation on board the vessel.

05. Liability of the Carrier

The passenger voluntarily agrees that Trans-Asia Shipping Lines, Inc. shall not be liable for death, injury, or delay to the passenger and/or loss, damage, or delay to the passenger's baggage arising from any and all forms of fortuitous events, navigational safety requirements, and other causes beyond the control of Trans-Asia Shipping Lines, Inc. It is agreed that the term "baggage" shall mean only such property that is necessary for the personal use of the passenger during the voyage, excluding all money, jewelry, merchandise, securities, and other articles of similar nature for which Trans-Asia Shipping Lines, Inc. shall not be liable unless transported under a Bill of Lading. The liability of Trans-Asia Shipping Lines, Inc. in case of loss, damage, or delay to the passenger's baggage shall be limited to five hundred pesos (Php 500.00) for first class passengers and a reduced proportion thereof in the case of all other passengers. Trans-Asia Shipping Lines, Inc. shall have no liability whatsoever for the loss of life or bodily injury or any other loss, damage, or delay in connection with this voyage unless a written notice of claim is presented to Trans-Asia Shipping Lines, Inc. within thirty (30) days or unless a suit is instituted within ninety (90) days from the day the passenger disembarks or from the day the vessel arrives at the passenger's port of destination, whichever is earlier.

06. Baggage Allowance

2nd Class and Tourist class passengers can bring (2) 0.05 cubic meter in size of baggage on board. Private Room and Cabin passengers have double the allowance in terms of quantity but not in size. Allowance for minor passengers is half in size of that of an adult. Baggage in excess of the allowance will be deemed as cargo and will be treated as such and charged accordingly.

07. Pets

Pets and animals must be secured in cages and covered with necessary permit to transport. The passenger agrees to place their pets at the designated area on board the vessel.

08. Plants

Plants must also be covered with the necessary permits to transport.

09. Right to Refuse Boarding

Trans-Asia Shipping Lines, Inc. reserves the right to refuse boarding to a passenger and/or his baggage under the following conditions:

a) If the passenger and/or his cargo may pose a threat to the security, order, safety, health, or materially affect the comfort of other passengers and the vessel;
b) If the passenger has partially paid but refuses or fails to pay the fare balance, or payment is made through fraudulent means;
c) If the passenger cannot prove or sufficiently establish upon check-in to vessel personnel's satisfaction that he is the person named in the itinerary receipt.
d) If the passenger's mental or physical state, serious illness, pre-existing medical condition, attitude or demeanor, including his intoxication or impairment from alcohol and drugs poses a hazard to himself, to other passengers, to crew or to property;
e) If the passenger has committed misconduct at the departure terminal or onboard the vessel prior to departure, including physical and verbal abuse against vessel crew, company representatives or other passengers and the Carrier believes that the conduct may be repeated;
f) If the passenger refuses for any reason whatsoever to submit to a security check at the passenger terminal or at the vessel gang plank prior to boarding.

10. Misconduct En Route

Carrier may take any measure as it deems reasonably necessary, including the use of physical restraint if the passenger's conduct onboard endangers the vessel, other passengers, or property onboard or hinders the crew in the performance of their duties or if the passenger uses any threatening, abusive or insulting words towards the crew or behaves in a manner that causes discomfort, inconvenience, damage or injury to other passengers onboard. The carrier will hold the passenger liable for all costs, damages and liabilities that the company may incur as a result of such misconduct.

11. Sick Passengers

Upon check-in, sick passengers must present a medical certificate dated at least 5 days within the departure date attesting to their fitness to undertake sea travel. Otherwise, Trans-Asia Shipping Lines, Inc. reserves the right to deny their boarding. Non-ambulatory cases, especially those requiring life support, must be accompanied by a licensed nurse or doctor companion. Necessary medications or medical equipment is required to be brought as needed by the sick passenger for the duration of the voyage. The passenger confirms the authenticity of the said medical certificate and the truthfulness of the contents thereof; otherwise, Trans-Asia Shipping Lines, Inc. shall not be liable for any problems resulting from any misrepresentation in the submission and/or in the contents of the medical certificate submitted.

12. Pregnant Passengers

All pregnant passengers must present a medical certificate dated at least 5 days within the departure date attesting to their fitness to undertake sea travel and will be required to sign a waiver upon check-in. Trans-Asia Shipping Lines, Inc. reserves the right to deny check-in. The passenger confirms the authenticity of the said medical certificate and the truthfulness of the contents thereof; otherwise, Trans-Asia Shipping Lines, Inc. shall not be liable for any problems resulting from any misrepresentation in the submission and/or in the contents of the medical certificate submitted.

13. Refund and Revalidation

Ticket may be revalidated (rescheduled) or refunded at any authorized Trans-Asia Shipping Lines, Inc. outlet provided that the lawful passenger named herein must present his printed itinerary receipt or E-ticket and a photocopy of a valid ID (with picture) as proof of his identity, and that the ticket has not yet expired or lapsed sixty (60) days from the departure date.

Ticket revalidation is subject to the following surcharges:

a) Before voyage departure: Php 60.00.
b) After voyage departure: 10% of regular basic fare + Php 60.00 + 12% VAT per ticket.

Revalidation surcharge must be paid in cash and can be done only once per ticket. Revalidated tickets are subject to fare rates prevailing at the time of revalidation.

Ticket refund is subject to the following surcharges:

a) Before voyage departure: 10% of regular basic fare + Php 60.00 + 12% VAT per ticket
b) After voyage departure: 20% of regular basic fare + Php 60.00 + 12% VAT per ticket.
No partial refunds shall be given for tickets with room rates. Refunds are released upon surrender of all issued tickets for a particular room.

14. Lost Ticket and Mutilated Ticket Beyond Recognition

Carrier is not responsible to replace lost Passage Official Receipt. Likewise, Passage Official Receipt mutilated beyond recognition shall not be accepted for check-in. In both cases, the passenger needs to purchase another ticket. This condition does not apply to Online PDF Receipt.

15. Uncompleted Voyage

In the event the vessel cannot continue or complete the voyage for any cause whatsoever, Trans-Asia Shipping Lines, Inc. reserves the right to cancel the trip and refund the passenger the unused cost of his ticket, or to revalidate the ticket for another schedule or destination. Web fees and other web-related fees are not refundable.

16. Change of Schedule

Sailing schedule of the vessel is not guaranteed and may change between the date of purchase and the date of travel. Carrier will exert reasonable efforts to notify the affected passengers of any change or postponement of the sailing schedule, but the Carrier will not be liable in any way for any loss or damage that occurred or may occur, as a result of any such change or postponement.

17. Diversions

Carrier may divert any trip to any port other than the port of destination if it is unable to proceed for reasons beyond its control. The Carrier will endeavor to the extent possible and practicable to, but does not guarantee it will, arrange suitable alternative means of transportation to enable the affected passengers to reach the port of destination.

18. Cancellation and Delays

Trans-Asia Shipping Lines, Inc. reserves the right to cancel, terminate, or delay any departing vessel or suspend the operation at anytime after a reservation has been made.

19. Connecting Trips

Trans-Asia Shipping Lines, Inc. is not responsible for any connecting trips of the passenger or for any misconnection arising from any delay or cancellation of the scheduled trip.

20. Change of Vessel

Trans-Asia Shipping Lines, Inc. reserves the right to deploy another vessel instead of that originally assigned without prior notice. Affected accommodations will be automatically downgraded should there be no available accommodations and the fare difference shall be refunded to the passenger. In the event that all accommodations are fully booked, passenger agrees to be refunded in full.

21. Change of Fare

Fare rates are subject to change at any time without prior notice.

22. Unauthorized Alterations

Any alteration on the ticket shall render it null and void.

23. Send-off Visitors

A passenger's send-off visitors are not allowed to board the vessel. Any passenger who violates this rule shall assume any liability that may arise from unauthorized boarding by his send-off visitors.

24. Modification of Terms and Conditions

Carrier reserves the right to change this agreement at anytime by revising the terms and conditions herein. User is responsible for regularly reviewing these terms and conditions. Continued use of this website following any such changes shall constitute the User's acceptance.

25. Government-Mandated Discounts

The following are government-mandated discounts:

a) Student discount - 20% off on the regular basic fare applicable to 2nd class non-aircon, 2nd class aircon, Tourist, and Tourist Deluxe accommodations.
b) Senior citizen discount - 20% off on the regular basic fare, without VAT.
c) Persons with Disability – 20% off on the regular basic fare, with VAT.

26. Minor Passengers

Passengers who are between 3 to 11 years old are considered minors and are charged with a special rate.

Tickets should be purchased together with the tickets of their adult companion and both must be in the same accommodation.

27. Infant Passengers

Passengers who are below 3 years old and not beyond 1 meter in height are considered infants and are charged a flat rate regardless of accommodation type. Infant passengers who are beyond 1 meter in height and who do not have any document to prove that they are below 3 years old shall be charged a minor’s rate. Separate tickets are issued for infant passengers but they will share the cot of their adult companion.

An adult passenger is allowed a maximum of two ( 2 ) infants. Infant/s in excess of the maximum allowed per adult shall be charged a minor’s rate.

Tickets for infant passengers are only available at Cebu and Provincial Main Offices and at the Passenger Terminal Check-in Counter.

28. Venue of Action

Any court action arising from a transaction shall be subject to the jurisdiction of the proper courts in the City of Cebu to the exclusion of any other court. Trans-Asia Shipping Lines, Inc. will accept formal and legal notices or documents only at its registered address in Cebu City, Philippines.

Before Boarding:

Travelling with children

Minors:

Passengers who are between 3 to 11 years old are considered minors and are charged with a special rate.
Tickets should be purchased together with the tickets of their adult companion and both must be in the same accommodation.

Infants:

Passengers who are below 3 years old and not beyond 1 meter in height are considered infants and are charged a flat rate regardless of accommodation type. Infant passengers who are beyond 1 meter in height and who do not have any document to prove that they are below 3 years old shall be charged a minor’s rate. Separate tickets are issued for infant passengers but they will share the cot of their adult companion.

An adult passenger is allowed a maximum of two ( 2 ) infants. Infant/s in excess of the maximum allowed per adult shall be charged a minor’s rate. Tickets for infant passengers are only available at Cebu and Provincial Main Offices and at the Passenger Terminal Check-in Counter.

Know Your Personal Baggage Allowance

  • 2nd class non-aircon / aircon and Tourist passengers are allowed ( 2 ) 0.05 cubic meter or equivalent to 50 kilos of personal baggage.
  • Cabin and Private Room passengers are allowed 0.10 cubic meter or equivalent to 100 kilos of personal baggage.
  • Minor passengers are allowed personal baggage half that of an adult passenger.
  • Infant passengers have no baggage allowance
    • Baggage exceeding allowance and those classified under commercial goods shall be deemed as cargo and will be charged accordingly
    • View list of classified commercial goods and / or items with charges
      ( see  Baggage Allowance Tariff )

Porterage Service


For baggage assistance, porters are available at agreed porterage fees between passenger and porter

Prohibited Cargoes On Board 


Items considered to be dangerous and detrimental to the safety of other passengers,crew and of the vessel are not allowed in passenger's personal baggage. Examples of these dangerous items are listed below :

  • compressed gases such as butane or LPG tanks
  • corrosives
  • explosives and timed devices
  • flammable liquids and solids
  • radioactive materials
  • poisonous and infectious substances
  • bladed weapons
  • illegal drug substances

Pregnant Women

Pregnant passengers, must secure medical certificate dated 5 days within departure date attesting fitness to travel by boat.

Sick Passengers

Sick passengers should secure medical certificate dated 5 days prior departure date attesting fitness to travel by boat and should bring enough medication and life saving devices (ex. oxygen) needed during the duration of the travel. A licensed doctor or nurse should accompany non-ambulatory patients.

Travelling With Pets

Passengers travelling with pets should secure Permit to Transport from the Bureau of Animal Industry and place pets in cages lined with paper for litters. We have identified designated areas for pets so other passengers will not be disturbed.

Travelling With Plants

Passengers who wish to bring plants should secure Permit to Transport from the Bureau of Plant Industry. We have designated a specific cargo hold for plants.

Passengers With Guns and Ammunitions

Passengers who bring guns and ammunitions on board must have the necessary permit to carry. Guns and ammunitions are to be deposited with our Vessel Security Officer upon check-in and can only be claimed at the gangplank upon reaching the port of destination.

Passenger Check-In Time

Passengers are advised to be at the Passenger Check-In Terminal at least 2 hours before departure time. Passengers may be shuttled from Check-In Terminal to our vessel, depending on pier location and regulations. View location of of Passenger Check-In Terminal at different ports

30 Minutes Boarding Cut-Off

We close our gates 30 minutes before departure time. Passengers who fail to check-in before the 30 minutes cut-off may be refused boarding.

Passenger Valid Identification card ( ID )

Upon boarding, passengers are required to present valid identification card (ID). We also require valid ID for discount validation.

Changes In Travel Schedule

For any changes in travel schedule, you may contact us at our Main or Provincial office

See the list of our Passage Hotline and contact numbers below

Trip Status And Updates

To get the latest updates and trip status, like us on facebook https://www.facebook.com/TransAsiashippingLinesInc or follow us on twitter @transasiashipph

While on Board:

  • You may visit our Hotel Officer at the Information Counter for change of accommodations or accommodation upgrade, subject to availability.
  • Treat yourself to a relaxing and soothing massage at our Spa.
  • Exercise your vocal chords and sing to your heart's content at the Karaoke booth.
  • Indulge in your favorite snack items and beverages at the Starsy Shoppe. Personal hygiene kits and simple medicines are also available at the shop.
  • Enjoy old-time favorite dishes at our Tritons Resto-Bar.
  • Experience open air "larsian-type" dining at the Floating Grill.
Amenities may differ in each vessel

Excess baggage tariff: On a per person basis

LIST OF COMMERCIAL GOODS AND/OR ITEMS WITH CHARGES

Item Amount to be collected (in terms of stickers)
Dog in cage
  • Puppy in leash or cage
  • Medium size in cage
  • Full grown or adult dog in cage
 
  • Php 150 per puppy
  • Php 250 per cage (maximum of 2 heads)
  • Php 300 per cage (maximum of 2 heads)
Fighting cocks (in excess of 2 heads)
  • Excess 4 heads or more
  • Php 150 per head
  • will be charged according to carton measurement
Small goat / cat
Rabbit
Doves / Guinea pig / Hamster (by 2's)           
Love birds (by 4's)
Iguana
  • Php 150 per head
  • Php 100
  • Php 100
  • Php 100
  • Php 100
Flowers / Plants
  • Per seedling
  • Per bundle
  • Per Pot, small 
  • Per Pot, large
  • Per Carton
  • Commercial quantity (5 or more)
 
  • Php 50
  • Php 50
  • Php 50
  • Php 100
  • Php 75
  • Bill of lading
Day Old Chicks (in excess of 1 tray)
  • Excess 4 trays or more
  • Php 150 per carton
  • will be charged at 0.061 cbm per tray
Balikbayan box 
Cigarette box
50 kilo Sack
Tool Box, small to regular size
Tool box, big
Sako bag (small / medium) – around 50k
Sako bag (large)
Golf bag
  • Maximum of 2 per passengers in excess of allowance, otherwise, for BL
  • Php 50 per piece
  • Php 50
  • Php 50
  • Php 50
  • Php 100
  • Php 50
  • Php 200
  • Php 100 per set
Appliances such as: (used or new)
  • Refrigerator – small, personal
  • Sewing machine
  • Small machineries (ex. Grinder)
  • TV – above 21 inch
  • Monitor or CPU or printer
  • Gas range – table top; single 
  • 2 burner stove – table top
  • Washing machine
  • Microwave
  • Electric fan – small to medium
  • Sofa bed – child, foldable
  • Stackable chairs – 2 pieces
Only 1 piece allowed
  • Php 200
  • Php 200
  • Php 150
  • Php 150
  • Php 100 per piece, only 1 set allowed
  • Php 50
  • Php 75
  • Php 200
  • Php 50
  • Php 50
  • Php 50
  • Php 50 per 2 piece set; maximum 4 pieces at Php 100
Bicycle or kiddie car – dismantled
*Limit to 1 per person 
  • Php 100 per piece
Tire (new, recap, used)
  • Small (motorcycle), maximum of 2
  • Medium (car), maximum of 2
  • Large (SUV), maximum of 1
 
  • Php 25 per piece
  • Php 50 per piece
  • Php 100 per piece
Slippers / Sandals in sack
*Limit to 1 per person
  • Php 150 per sack
Religious Image / Icon – child / half adult size
  • Life size / Adult size
  • Php 100
  • Php 200
Cabinets / Orocan 4 drawers
Tables
Sofa bed – adult size
  • will be charged accordingly as determined by purser

Passenger Check-in Terminal Location

Port

Location of Check-in Terminal

Cebu City CPA Terminal 2, Pier 3
Cagayan de Oro City Port Area, Macabalan, Cagayan de Oro City
Iloilo City Fort San Pedro, Iloilo City
Ozamiz  City Port Road, Ozamiz City
Iligan City Pier Area, Iligan City
Tagbilaran City Pier Area, Tagbilaran City
Masbate City Pier Site, Masbate City

List of Passage Hotline and Contact Nos.

Main Office, Cebu City +63 ( 32 ) 254-6491 loc. 236, 239 & 244
Cagayan  Office +63 ( 88 ) 323-1631 or 856-8691
loc. 201 & 203
Iloilo Office +63 ( 33 ) 509-9909
Ozamiz Office +63 ( 88 ) 521-2916 or 564-2408
Iligan Office +63 ( 63 ) 302-0803
Tagbilaran Office +63 ( 38 ) 501-0189
Masbate City +63 ( 56 ) 333-2451